Refund policy

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

Returns:

• We accept returns within 10 days from the date of delivery.
• Products must be in their original condition, unused, and with all tags and packaging intact.
• To initiate a return, please contact us at healaromaspices@gmail.com  with your order number and reason for return.

Refunds:

• Once we receive the returned product, we will inspect it and credit your refund within 7 business days.
• Refunds will be credited back to the original payment method used at the time of purchase.
• Please note that shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect item received).

Exchanges:

• If you wish to exchange an item, please follow the same process as a return. Once we receive the returned item, we will ship the new item based on availability.

Damaged or Incorrect Items:

• If you received a damaged or incorrect item, please contact us immediately at healaromaspices@gmail.com . We will arrange for a replacement or refund.

How to Return an Item:

1. Contact us at healaromaspices@gmail.com to request a return.
2. Package the item securely, including the original receipt and any relevant paperwork.
3. Ship the item to the address provided by our customer service team.

Shipping Costs:

• Customers are responsible for return shipping fees, except in cases where the item is damaged or incorrect.

If you have any further questions or need assistance with a return, please don’t hesitate to contact us at 6282087775.